Privacy Policy

Firaki ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it when you visit our website.

1. Information We Collect

We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, when participating in activities on the Website, or otherwise contacting us.

Personal Information Provided by You

Contact Data: Name, email address, phone number, and postal address.
Professional Information: Job title, company name, industry, and organizational requirements.
Communication Data: Records of communications when you contact us for sales inquiries or customer support.

Information Automatically Collected

Log and Usage Data: Service-related, diagnostic, usage, and performance information our servers automatically collect when you access our Website (e.g., IP address, browser type, device information).
Cookies and Similar Technologies: We use cookies to store your preferences, analyze website traffic, and understand user behavior.

2. How We Use Your Information

We use personal information collected via our Website for various business purposes, including:

To fulfill and manage your requests for software engineering or e-commerce services.
To respond to user inquiries and offer support.
To send you marketing and promotional communications (if you have opted in). You can opt-out at any time.
To deliver targeted advertising to you.
To analyze website usage, perform data analysis, and improve our services and user experience.
To comply with legal obligations, enforce our terms, and prevent fraud.

3. Will Your Information Be Shared with Anyone?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may share your data with:

Third-Party Vendors: Service providers, contractors, or agents who perform services for us (e.g., hosting, data analysis, marketing automation).
Business Transfers: We may share or transfer your information during negotiations of any merger, sale of company assets, or acquisition.
Legal Authorities: Where legally required to do so in order to comply with applicable law, governmental requests, or judicial proceedings.

4. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.

5. Data Security

We have implemented appropriate technical and organizational security measures (including encryption and secure protocols) designed to protect the security of any personal information we process. However, despite our safeguards, no internet transmission is 100% secure. You provide personal data at your own risk.

6. Your Privacy Rights

Depending on your geographic location (e.g., GDPR in Europe, CCPA in California), you may have the following rights regarding your personal data:

Request access to your personal information.
Request correction or deletion of your personal information.
Object to or restrict the processing of your data.
Data portability.

7. Updates to This Policy

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

8. Contact Us

If you have questions or comments about this policy, or wish to exercise your data rights, you may email our Data Protection Officer at info@firaki.co.uk or by post to:

Firaki
61 Bradford Street,
Walsall, England, WS1 3QD

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